STUPID MALAYSIA BROADBAND PROVIDER TMNET STREAMYX
如果道歉有用，那么要警察来干什么？Dear Ms. Haw,
Thank you for bringing this matter to our attention.
We write in response to your e-mail dated 22nd June 2008 pertaining to the matter above.
Upon checking from our system you have connection issue experienced only 2 days. With regards on your enquiry regarding the rebate for the 2 days down time, please note that the minimum interruption period where we will take into consideration to propose for rebate is 4 days. If the service disruption is restored within 4 days, it is considered acceptable as according to our procedure.
We apologize for the inconvenience you have encountered. Your kind consideration and understanding is highly appreciated. 对不起啰，我一点都不谅解而且不明白也不体谅。因为问题是你们的port hang鬼掉，不是我的问题.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my. Alternatively, you may also contact TM at 100 and select "Internet Services".
Thank you.
Regards,
Nor Saidatul Akhma
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.
www.tm.net.my(ICOMS#8518500-490282)
-----Original Message-----
From: LiQing
Sent: Sunday, June 22, 2008 4:06 PM
To: help@tm.com.my
Subject: Request for rebate
To whom it may concern:
My streamyx was down on 18&19 June.
Would like to request for rebate on the bill.
Report no.:1-3516198380
Log in ID. : ahlxxxxg
Account holder: Haw Lee Chin
Contact: 012-229xxxx
Monthly charge: RM66
Tel. 03-xxxxxxx
Br,
Haw Lee Chin
posted by Qing aka 莉晴 @ 11:46 AM
Comments: 7
